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Sr. Executive SCM Jobs in Mumbai (Omni-Channel Operations) – Apply Now

Overview

Sr. Executive – SCM Jobs in Mumbai

We are hiring a Senior Executive – Supply Chain Management (SCM) for a leading operations and omni-channel fulfillment role in Mumbai. This is a great opportunity for professionals with 3+ years of experience in operations, logistics, or quick commerce environments.

The role involves managing end-to-end order fulfillment, coordinating with partner stores, and ensuring seamless delivery operations. Candidates with strong operational skills and experience in handling real-time order flows will be preferred.

No. of Vacancies
1
Specific Skills

Order Fulfillment & Coordination

  • Manage daily order flow between dark stores and retail partner stores
  • Monitor orders and ensure timely acceptance, packaging, and dispatch
  • Coordinate with delivery teams for pickups and order consolidation
  • Track real-time order status and resolve delays

Partner Store Management

  • Coordinate with store managers for smooth operations
  • Train store staff on order handling and packaging processes
  • Ensure adherence to order cut-off timings

Packaging & Quality Compliance

  • Ensure proper packaging standards for all orders
  • Maintain consistency in packaging quality and customer experience

SLA & Performance Management

  • Ensure deliveries are completed within defined timelines
  • Track KPIs like on-time delivery, fill rate, and accuracy

Communication & Reporting

  • Maintain coordination with stores and internal teams
  • Share daily reports on order performance and delays
  • Escalate operational issues proactively
Additional Requirements
  • Order Acceptance SLA: Less than 5 minutes
  • On-time Delivery Rate: 95% or above
  • Packaging Quality Score: 100%
  • Hybrid Order Accuracy: 98% or above
  • Store SLA Compliance: 95% or above
Job Nature
Full Time
Educational Requirements
  • Graduate in any discipline
  • 2–4 years of experience in operations / omni-channel / supply chain
  • Strong knowledge of order management and fulfillment processes
  • Experience in quick commerce or retail operations is a plus
  • Good communication and stakeholder management skills
  • Proficiency in MS Excel / Google Sheets
  • Ability to work in a fast-paced environment
Experience Requirements
3+ Years
Job Location
Mumbai
Job Level
Sr. Executive

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