Acute Vision

Lead Customer Experience (CX)

Overview

We are seeking an experienced Lead Customer Experience (CX) professional to design, manage, and elevate the end-to-end customer journey across multiple touchpoints. The role focuses on delivering premium customer experiences, enhancing loyalty, and driving long-term customer value through exceptional service standards and process excellence.

No. of Vacancies
1
Specific Skills
  • Customer Journey Mapping
  • Customer Experience Strategy & Design
  • CRM & Customer Analytics
  • Service Design & SOP Creation
  • Omnichannel Experience Management
  • Customer Feedback & NPS Analysis
  • Customer Retention & Loyalty Programs
  • Stakeholder Management
  • Problem Solving & Ownership
  • Attention to Detail
  • Team Training & Development
  • Handling High-Net-Worth Customers
Additional Requirements
  • Experience in Customer Experience, Customer Success, or Retail Experience.
  • Background in luxury retail, premium brands, hospitality, or aviation preferred.
  • Exposure to high-net-worth customer handling is an advantage.
  • Strong customer-first mindset and excellent communication skills.
  • Ability to build service standards and drive continuous improvement.
Job Nature
Full Time
Educational Requirements
  • MBA from a Tier-1 institute preferred.

Experience Requirements
8 – 10 Years
Job Location
Gurugram
Job Level
Manager

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