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Acute Vision

Customer Service Associate

Overview

We are looking for a customer-focused and professionally presented Customer Service Associate to join a premium wellness and retail environment. The role involves welcoming customers, understanding their requirements, assisting with consultations, managing follow-ups, maintaining customer relationships, and ensuring a smooth in-store experience.

The ideal candidate should have strong communication skills, a service-oriented approach, and the ability to work confidently in a fast-paced customer-facing environment. Experience in hospitality, wellness, beauty, luxury retail, aviation, or salon services will be an advantage.

No. of Vacancies
1
Specific Skills
  • Customer service and customer relationship management
  • Strong verbal and written communication skills
  • Excellent English communication
  • Hindi or local regional language proficiency
  • Customer consultation and engagement
  • Follow-up and customer retention
  • Problem-solving and complaint handling
  • CRM software knowledge
  • WhatsApp and digital communication tools
  • Basic retail and store operations
  • Good interpersonal and relationship-building skills
  • Professional grooming and presentation
  • Ability to work in a fast-paced environment
  • Attention to detail and accurate customer data management
Additional Requirements
  • Minimum 1 year of experience in a customer-facing role.
  • Candidates from hospitality, wellness, luxury retail, beauty/salon, aviation, healthcare, or premium retail backgrounds are preferred.
  • Must be comfortable conducting customer consultations in English.
  • Should be fluent in Hindi or the relevant local/regional language.
  • Candidates should maintain professional grooming and presentation standards.
  • Comfortable using CRM systems, WhatsApp, and other digital customer communication tools.
  • Willingness to work in rotational shifts, 6 days a week.
  • Should be comfortable working in an experience-center or retail environment.
  • Candidates should preferably be based locally or within reasonable commuting distance of the workplace.
Job Nature
Full Time
Educational Requirements
Graduate in any stream
Experience Requirements
1+ Year of Experience
Job Location
Bangalore, Hyderabad
Job Level
Executive

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