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Acute Vision

Assistant Store Manager Jobs

Overview

We are hiring an experienced Assistant Store Manager for a growing health and wellness retail business in Mumbai, Navi Mumbai, and Thane. The ideal candidate will have experience in retail store operations, customer experience management, team handling, and consultative sales.

The role involves managing daily store operations, supervising customer-facing teams, improving customer engagement, handling appointments, and supporting revenue targets. Candidates with experience in retail, healthcare, wellness, hospitality, or customer service environments are encouraged to apply.

No. of Vacancies
1
Specific Skills
  • Manage daily store operations, including opening, closing, hygiene, and operational standards.
  • Supervise and guide Client Servicing Consultants and support staff.
  • Ensure excellent customer experience and effective customer engagement.
  • Handle customer consultations, queries, complaints, and escalations.
  • Manage appointments, walk-ins, follow-ups, and customer retention activities.
  • Conduct outbound calls for appointment confirmations and customer follow-ups.
  • Drive store revenue, customer conversions, and upselling opportunities.
  • Maintain inventory, stock replenishment, and accurate CRM records.
  • Prepare daily MIS reports covering footfall, appointments, conversions, and team performance.
  • Coordinate with doctors, backend teams, and other stakeholders.
  • Ensure team productivity, shift planning, and adherence to operational SOPs.
Job Nature
Full Time
Educational Requirements
  • 4–6 years of experience in retail, wellness, healthcare, hospitality, or customer-facing operations.
  • Minimum 2 years of experience in team handling or people management.
  • Strong communication and customer relationship management skills.
  • Experience in consultative selling, customer engagement, and upselling.
  • Working knowledge of CRM systems, MS Excel, Google Sheets, and MIS reporting.
  • Ability to manage store operations and achieve business targets.
  • Strong problem-solving, leadership, and coordination abilities.
Experience Requirements
4–6 Years
Job Location
Mumbai
Job Level
Manager

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